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Big Updates

Make Things Easy for Your Customers With Track Order

Why We Worked on This

Keep your customers informed every step of the way with our new order tracking feature! The new Track Order UI allows customers to track progress, see photos, confirm delivery schedule and pay invoices!

Order tracking for customers was an early feature on The Shed App, but it left a lot to be desired, and we ended up deprecating this functionality relatively quickly. This new and improved version makes for a much simpler process with important information and actions clearly presented.

Lastly – this functionality lays the groundwork for improvements to the delivery system – looking forward to it!

NOTE: there are a lot of important features in this update, please watch ALL the videos to understand all the available functionality.

Features

Feature: Request Delivery Confirmation

Why We Worked on This?

Getting in touch with customers to confirm delivery times can be a challenge. With the Request Delivery Confirmation feature, your customers can confirm and/or request a reschedule on a delivery on their own time frame, making this process easier and more convenient for your customers – and your team!

Watch our video to learn more:

Feature: Order Event Notifications

Why We Worked on This?

Formalizing the critical order events allows for notifications that can be customized per your company’s needs, streamlining communications. This also lays the groundwork for webhooks. Check out the video for more information.

This functionality also paves the way for webhooks with our new notification system and improvements to the delivery system – exciting stuff!

Watch our video to learn more:

Feature: Product Feeds For Stores
Why We Worked on This?

More leads anyone? This update will help you get there! A lot of cool things in this update:

  • Improvements to the storefront UI – including the ability to show discounts/sales
  • Allows companies to make product models available/not available to specific stores
  • For companies using our Marketing Plus plan:
  • More storefront customization
  • Product feed per store for Google Merchant Center Account ads
  • Customizable Build to Order storefront

More information coming soon!

Feature: Multiple Payments On Delivery Update
Why We Worked on This?

Easier payment collection from customers – allowing drivers to collect multiple payments allows for customers to pay with more than one method.

Feature: Buy Now, Pay Later Messaging
Why We Worked on This?

The Buy Now, Pay Later messaging element from Stripe was not quite as intelligent as we had anticipated. So we added some in-house controls.

Feature: Working Hard Messaging
Why We Worked on This?

Added a ‘Working Hard’ messaging page for specific cases of the Track Order page.

Feature: Improve Performance
Why We Worked on This?

Faster is pretty much always better.

Additional Updates

Update: Deprecate Old Navigation Menu
Why We Worked on This?

This moves everyone over to the new and improved navigation menu.

Additional Updates

Update: Manage Throughput (Beta)
Why We Worked on This?

Manage Throughput has been in Alpha testing stage for quite some time. It is time to move this to Beta testing and we are rolling it out for everyone, providing more options for post-sale operation management.

This also deprecates Manage Production. For more information on post-sale operation flow, please watch the video below:

Update: Contract Provider Tooltip
Why We Worked on This?

Updated the contents of the tooltip to clarify intended usage.

Update: Order Form Update: Constrain Labeling on Design Stage
Why We Worked on This?

Pretties up the design stage when long labels are used.

Update: Order Form Update: Save Order
Why We Worked on This?

Attracts more attention to the save order prompt on order change.

Update: Order Form Update: Improved Styling for Save Prompt
Why We Worked on This?

Attracts more salesperson attention when a save is recommended.

Update: Subscription Plus Plan
Why We Worked on This?

Simplifies the UI with some infrequently used tools moved to the Super Admin UI.

Bug Updates

Bug: Update Payment Methods
Why We Worked on This?

These didn’t quite work as intended subsequent to the Stripe update.

Bug: Payer Quick Search Broken for RTO Companies
Why We Worked on This?

Payer quick search was not working as expected for RTO companies on the Invoice Payments page.

Bug: PDF Preview Broken for iPad
Why We Worked on This?

In select cases, PDF preview was not working as expected for iPads.

Bug: Convenience Fee
Why We Worked on This?

In select cases, the convenience fee was not being displayed properly.

Bug: Transaction ID
Why We Worked on This?

In select cases, a transaction ID was incorrectly being reflected on a payment receipt.