Hello All!
2025 has been an exciting year for The Shed App, and as the year comes to a close, we wanted to take some time highlighting some of the major updates for our team and software.
We have broken this blog post up into sections for easier reading – letting you skim over the parts that may not interest you, and focus in on the parts that do. Highlights of this blog:
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At The Shed App, we’re continuously investing in two areas that matter most to our customers: delivering responsive and reliable support; and improving our software. We have broken these efforts into Key Initiatives for 2025, with a brief overview of the value impact and metrics:
Few things are more frustrating than needing help and not knowing when – or if – you’ll get an answer. To reduce that friction, we closely track two core support metrics:
Time to First Response
Time to Resolution
Resolution times can vary based on issue complexity and priority. That said, critical issues are typically resolved within one hour.
Metrics tell an important story – but not the whole story. In addition to KPIs, we actively monitor ticket ratings and customer feedback, and we regularly review random support interactions to reinforce clear communication, empathy, and best practices.
The goal isn’t just fast support – it’s support that leaves you confident and moving forward.
Several of our largest initiatives are complex and long-running by nature. Rather than holding everything until it’s “perfect,” we’ve been taking an incremental approach – releasing improvements as soon as there is clear, practical value for shed companies.
These updates are designed to work together- improving accuracy, reducing manual effort, and giving you clearer insight into costs, pricing, and operations as your business scales.
Below is a high-level overview of where things stand.
Note: Names of features/functionalities may change prior to or after release.
Benefit:
Maintain and protect profit margins by accurately tracking and managing supply and operational costs at the per-building level.
Progress is being made across multiple supporting components:
Primary value:
Increase accuracy and save time by automating pricing and cost calculations using rules and formulas.
For example, instead of assigning a static price to a building model (e.g., $5,000), pricing can be calculated dynamically based on dimensions (e.g., width × length × 4). Rules and formulas can also account for variables beyond building properties – such as store location, plant location, or operational context.
Current status:
Primary value:
More intuitive color management and pricing – foundational for BoM accuracy – and expanded color support across additional building options (doors, windows, shutters, wainscot, etc.).
Current status:
Primary value:
Clearly understand true per-building costs while saving significant time through “design-responsive” supply templates that automatically adapt to building configurations.
Current status:
Faster, more intuitive navigation that makes core concepts easier to understand and reduces friction throughout the app.
Improves clarity and efficiency when managing items. This structure is already in place for the supply catalog and will be extended to company Product Lines using the same push/pull model.
Primary value:
Expand retail reach – both digital and physical – by enabling companies to offer Product Lines to reseller accounts.
Current status:
Primary value:
Streamline the wholesale purchasing process while conserving cash flow.
Current status:
Alongside the primary development initiatives, we work on ‘smaller’ things throughout the year – we divide these into four different categories: Major Features, Updates, Bug Fixes and Custom 3D. This year we worked on everything from payments and ordering to 3D design, reporting, contracts, and system reliability. Below is a high-level overview of what was deployed, grouped by category with task counts and customer-facing benefits.
What we delivered
Enhancements across the order form, payments, 3D, lead capture, plan types, accounting, and contract flexibility – including User Defined Formulas (UDFs), saved payment methods, validated ACH, new 3D capabilities, GDPR-style consent, and new billing/contract settings.
How this helps you
What we delivered
Enhancements to payment flows, onboarding, document syncing, SSL reliability, dashboard/chart defaults, filters, RTO contract logic, data tables, storefront settings, platform storage, color management, tax PDFs, order form UX, and more.
How this helps you
What we delivered
Resolved issues across the entire platform – order form, deliveries, RTO contracts, PDF generation, 3D assets, payments, integrations, data tables, permissions, dashboards, emails, storefront, catalog management, and more.
How this helps you
What we delivered
Improved performance algorithms, updates to API calls (for color extension), Custom 3D models, standard 3D library and glitch resolution.
How this helps you
| Category | Count | What It Means for You |
| New Features | 14 | Expanded capabilities in operations, payments, 3D, contracts, forms, and automation. |
| Updates & Enhancements | 36 | Smoother workflows, clearer data, and improved system performance. |
| Bug Fixes | 174 | A more stable, predictable, high-performing platform for your team and customers. |
| Custom 3D | 403 | More 3D models, enhanced performance |
| Total Improvements Delivered | 627 | A year of significant investment into product quality, reliability & capability. |
For those of you interested in more of the details, check out our change log.
Like most things in business, the list of possible improvements is endless. The real challenge isn’t finding things to work on – it’s choosing the right things to work on.
Based on your feedback, and with a deliberate focus on reducing technical debt, here are our core product priorities for 2026:
This gives you a snapshot of where we’re headed in 2026. Over the course of the year, we’ll do our best to keep you in the loop with regular updates, deeper dives, and progress along the way.
The Shed Partner Collective (SPC) was initiated in 2023 to deliver one thing: real marketing results. Our clients partner with us to move past the ‘busy-work’ of traditional agencies and focus on what truly drives growth: generating more highly qualified leads while aggressively lowering acquisition costs.
This year, that focus yielded significant, measurable progress across select clients:
We also had the opportunity to present at the 2025 Expo, where we shared our Real Results Funnel – helping teams align marketing and sales around outcomes that matter, not vanity metrics.
If you’d like to learn how the Shed Partner Collective can apply this same results-driven approach to your business, we’d love to connect.
2025 was a year of significant progress driven by our commitment to continuous improvement in customer support and product development. We appreciate your partnership and the valuable feedback you share with us – it is the fuel that drives The Shed App forward. As we move into 2026, we are energized by the roadmap ahead and focused on delivering the highest possible value through increased stability, powerful new features, and the reliable support you’ve come to expect. Thank you for being a part of The Shed App community. We look forward to a successful 2026 together!
– The Shed App Team
