This update introduces delivery actions for orders with the Request Delivery Confirmation action.
Update: Request Delivery Confirmation
Reduce phone calls by requesting a confirmation on estimated deliveries
Customize delivery confirmation and re-scheduling prompts
Track the number of times a confirmation has been requested
Allow customers to confirm the delivery on their own timeframe and at their convenience
Allow customers to add additional notes to clarify reschedule requests and/or delivery
Allow customers to easily request a delivery reschedule (that then needs to be approved by your team)
Watch our video to learn more:
Why did we do this?
Getting in touch with customers to confirm delivery times can be a challenge. With the Request Delivery Confirmation feature, your customers can confirm and/or request a reschedule on a delivery on their own time frame, making this process easier and more convenient for your customers – and your team!